Indifferent Customer Service

I decided that I needed a new mobile phone, mostly because I have a Blackberry and the only thing that it is useful for is BBM (Blackberry messenger) as it is free and I can message Emz. She is getting a new phone herself soon.

Off I toddled this morning to the local shopping center to have a poke around the various phone shops and see what deals I could get.

First up was Carphone Warehouse who were doing some good deals online. They lived up to my expectations and told me about a contract, an upgrade from the PAYG I have, that is only £12. With the Blackberry I am paying £15 a month for the privilege of using a free messenger, something I can get for free on an Android phone, and not much else. The deal meant a new phone – an HTC Wildfire S – lots of free minutes and texts with unlimited data.

Now, being a bit frugal (ie. skint) I decided to shop around so my next stop was the O2 store. Bear in mind I’m already on O2 PAYG I was expecting them to want to keep my custom.

Me – Hi, I’m on PAYG on your network but would like to upgrade to a contract and a different phone. What deals can you offer me?

O2 – What phone did you have in mind?

Me – Err, HTC wildfire (I wanted to see if O2 could beat what I had been offered).

O2 – *tapatappatap* ok, we can do 50 minutes, 50 texts and 100Mb of data for £15.50.

Me – As I’m a customer can you beat this deal I’ve been offered: 200 minutes, 200 texts and unlimited data?

O2 – No, sorry.

Me – Ok, I guess I’ll take my custom elsewhere then?

O2 – Ok, goodbye.

 

Needless to say I went back to Carphone Warehouse.

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2 Responses to Indifferent Customer Service

  1. I was a little appalled with how the conversation went. I thought being helpful and friendly is the main purpose of customer service representatives? Tsk. I’m a bit sorry for O2 because continuity of such poor service might leave them behind by other phone stores. In any case, I hope you get the most out of your new provider. :)
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